Refund policy

Last updated: November 7, 2026

Made to order

Every alignwithgabi case is printed especially for you once your order is placed. Because of this, we do not accept returns or exchanges for change of mind, including if you ordered the wrong device model or design. Please check your device model and design carefully before ordering.

Faulty, damaged or incorrect items

If your case arrives damaged, faulty, with a print defect, or you received the wrong item, we'll make it right. Email us at itsgabibaker@gmail.com within 30 days of delivery with:

your order number
a clear photo of the issue (and the packaging if it was damaged in transit)

Once we've reviewed your claim, we'll send you a free replacement or issue a full refund. You won't need to send the item back unless we ask.

Cancellations

Orders go into production quickly. If you need to cancel, email us within 12 hours of placing your order. Once printing has started, we're unable to cancel the order.

Lost parcels

If your order is confirmed lost in transit, we'll send a replacement or refund at no cost to you.

Refunds

Approved refunds are returned to your original payment method. Your bank or card provider may take 5–10 business days to process it.

Your consumer rights

Nothing in this policy limits your rights under the Australian Consumer Law or other consumer protection laws that apply to you. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

European Union and United Kingdom customers

If you live in the EU or UK, you may have a legal right to cancel your order within 14 days of receiving it. To use this right, email us within 14 days of delivery. You'll need to return the item unused and in its original condition within 14 days of telling us, and you're responsible for the cost of return shipping. We'll refund the product price and standard delivery cost within 14 days of receiving the item back.